+44 (0)330 024 0477

Privacy Policy

General information

IPFingerprint is wholly owned by Virtualnet Marketing Limited and we are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Visitors to our website

We may collect and process personal data about you in the following purposes:

  • when you complete forms on our website. This includes your website address, name, company name, email address and telephone number, which is provided at the time of registering to use our services, where you ask us to contact you about our services, subscribe to our mailing list, or other services;
  • whenever you provide information to us when reporting a problem with our website or services, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
  • details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below); and
  • whenever you disclose your information to us, or we collect information from you in any other way, through our website.

We may also collect data in the following ways:

IP Addresses

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection and corporate identification. We may also collect information about your device’s operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.

Website Links

Our website may contain links to and from the websites of third parties. Please note if you follow a link to any of these websites, these websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy notice/policy of every website you visit.

Customers

When you request services from us either via our website, we will collect details such as your website address, name, company name, email address and telephone number. We will use this information to process your order and comply with our contractual obligations.

In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers to assist in the delivery of services you have ordered.

We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary).

We will retain your information as long as we require this to provide you with the services ordered from us and for a reasonably period afterwards. Where you have subscribed to receive marketing correspondence from us we will not be kept for longer than is necessary for that purpose.

We may collect details such as other employee names, telephone numbers and email addresses in order to provide services ordered with you, to offer further services and to process payments for services supplied. We will not keep personal data for longer than is necessary for that purpose.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you for services and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our services). In this case, we may have to review the services you have with us but we will notify you if this is ever the case.

Marketing

In addition to the uses described above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, provide us with your details at networking events or exhibitions, we may use your personal data for our legitimate interests in order to provide you with details about our services, business updates and events, which we think may be of interest to you.

You have the right to opt-out of receiving the information at any time. To opt-out of receiving such information you can:

  • clicking the unsubscribe button contained in any such communication or correspondence received; or
  • email us at support@ipfingerprint.com or call us on +44 (0)330 024 0477 providing us with your name and contact details.

Monitoring and recording

We may monitor and record communications with you (such as telephone communications and emails) for the purpose of training, fraud prevention and compliance.

Legal basis for processing your personal data

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • for performance of a contract we enter into with you;
  • where necessary for compliance with a legal or regulatory obligation we are subject to;
  • where necessary to protect your vital interests; and
  • for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.

Disclosure of personal data to third parties

In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:

  • to staff members in order to facilitate the provision of services to you;
  • to our affiliated entities to support internal administration;
  • IT software providers that host our website and store data on our behalf;
  • professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
  • HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
  • We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We will not sell or distribute personal data to other organisations without your written permission.

Data security

Where we have provided you (or where you have chosen) a password which enables you to access our platform or services, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

Information you provide to will be shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees that have a legitimate business need for such access.

Access to, updating, deleting and restricting use of personal data

Please keep us informed if the personal data we hold about you changes in order to keep it accurate and current

You have the option to object to the processing and use of your personal data or withdraw your consent for our use of your personal data. You also have rights to access information held about you and to have this provided to you. If you would like a copy of the personal information we hold on you, please send an email to support@ipfingerprint.com. We may reserve the right to charge a reasonable fee to comply with your request.

You can ask us at any time to undertake the following:

  • update or amend your personal data if you feel this is inaccurate;
  • remove your personal data from our database entirely;
  • restrict the use of your personal data.

Right to withdraw consent

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at support@ipfingerprint.com.

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. Cookies are small text files that are placed on your computer or mobile device by our website that allow our website to remember your preferences, to help our website work more efficiently and give us data about the use of our website.

The list below gives examples of cookies we may use and why:

PHPSESSID: Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

Google Analytics: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. For more information please view an overview of privacy at Google: http://www.google.com/analytics/learn/privacy.html.

For further information on cookies visit www.allaboutcookies.org or www.aboutcookies.org.

If you prefer not to receive cookies while browsing our website, you can set your browser to refuse cookies that are stored on your computer; the above websites tell you how to do this. You do not need to have cookies turned on to use or navigate through most parts of our website, although some functionality may be lost.

Changes to our privacy policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.

Contact us

If you have any questions, comments or requests regarding this policy or how we use your personal data please contact us at support@ipfingerprint.com.

Last updated: 25th May 2018

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